Privacy Policy

Who we are

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Privacy Policy

Nu Oasis Guest House & Restaurant
78 Byron Road, Lombardy East, Johannesburg, South Africa

Last Updated: 01 dec 2025

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1. Introduction

Nu Oasis Guest House & Restaurant (“Nu Oasis”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Make a booking or reservation
• Visit our premises
• Use our website
• Contact us via phone, WhatsApp, email, or social media
• Dine at our restaurant

By using our services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following personal information:

2.1 Identification Information

• Full name
• ID number or passport number
• Date of birth
• Vehicle registration details (if applicable)

2.2 Contact Information

• Phone number
• Email address
• Residential or billing address

2.3 Booking & Transaction Information

• Reservation details
• Payment information (processed securely through approved payment channels)
• Special requests or dietary requirements

2.4 Website & Communication Data

• IP address
• Browser type
• Cookies and usage data
• WhatsApp or email correspondence

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3. Purpose of Collecting Personal Information

We collect and process personal information for the following lawful purposes:

• To process and confirm reservations
• To provide accommodation and restaurant services
• To verify guest identity
• To comply with legal and regulatory requirements
• To communicate regarding bookings or promotions
• To improve our services and customer experience
• To ensure security on our premises

We only collect information that is relevant and necessary for these purposes.

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4. Legal Basis for Processing

We process personal information in accordance with POPIA under the following lawful grounds:

• Consent from the data subject
• Performance of a contract (e.g., booking agreement)
• Compliance with legal obligations
• Legitimate business interests

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5. Sharing of Information

Nu Oasis does not sell or rent personal information.

We may share personal information with:

• Payment processors
• IT service providers
• Security services
• Legal authorities where required by law

All third parties are required to handle your information securely and confidentially.

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6. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

• Unauthorized access
• Loss or theft
• Damage or destruction
• Unlawful processing

Access to personal information is restricted to authorized personnel only.

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7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill booking and service obligations
• Comply with tax, legal, and regulatory requirements
• Resolve disputes

Once no longer required, information will be securely deleted or destroyed.

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8. Your Rights Under POPIA

As a data subject, you have the right to:

• Access your personal information
• Request correction or update of your information
• Request deletion of your personal information (where legally permissible)
• Object to processing
• Withdraw consent
• Lodge a complaint with the Information Regulator of South Africa

Requests must be made in writing using our contact details below.

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9. Cookies & Website Tracking

Our website may use cookies to:

• Improve functionality
• Analyse website traffic
• Enhance user experience

You may disable cookies in your browser settings.

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10. CCTV Surveillance

For safety and security purposes, Nu Oasis premises may be monitored by CCTV cameras. Footage is used strictly for security and legal purposes.

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11. Direct Marketing

We may send promotional offers or updates only if:

• You have provided consent; or
• You are an existing customer and have not opted out.

You may unsubscribe at any time.

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12. Information Officer

In accordance with POPIA, Nu Oasis has appointed an Information Officer.

Information Officer:
Victor Mpiti
Nu Oasis Guest House & Restaurant
78 Byron Road, Lombardy East
Johannesburg, South Africa
Phone / WhatsApp: 0832189502

Email: admin@nuoasis.co.za

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13. Updates to This Policy

Nu Oasis reserves the right to update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.

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14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📍 78 Byron Road, Lombardy East, Johannesburg
📞 0832189502
📧 admin@nuoasis.co.za

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